15% OFF VOUCHER FOR YOU

Note : Terms & Conditions of warranty is available at the end of the registration.

We seek your understanding not to;

i) Please do not rate us for delivery ratings on Shopee Express, LEL Express, Poslaju, Gdex, and Etc.

ii) Please do not rate us before we resolve any questions that you may have.

15% OFF VOUCHER FOR YOU

Note : Terms & Conditions of warranty is available at the end of the registration.

We seek your understanding not to;

i) Please do not rate us for delivery ratings on Shopee Express, LEL Express, Poslaju, Gdex, and Etc.

ii) Please do not rate us before we resolve any questions that you may have.

The 1-Year Limited Warranty

• Only applies to purchases made from Ecovacs Official Stores.
• Is subject to the adherence of the requirements outlined in this instruction manual, and is subject to further conditions outlined below.

The 2-Year Limited Warranty

• Only applies to purchases made from Ecovacs Official Stores.
• Is subject to the adherence of the requirements outlined in this instruction manual, and is subject to further conditions outlined below.
• Only applies to selected Deebot. Please refer to the warranty period as stated in the purchasing platform.

What Is Covered

• Your Ecovacs appliance has a 1-year / 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Ecovacs Instruction Manual. Motorized accessories and battery bought separately come with a 6-months Limited warranty.
• This warranty provides, at no extra cost to you, all labour and parts necessary to ensure your appliance is in proper operating condition during the warranty period.
• This warranty will only be valid if the appliance is used in the country in which it was sold.
• For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Please be informed that all dispute requests will go through factory or supplier, and the judgement outcome or decision is final and non-appealable.

What Is NOT Covered

Ecovacs shall not be liable for costs, damages or repairs incurred as a result of:

• The consumable parts, such as such as side brush, battery, dustbox, belt, wheels, filter, HEPA, brush roller, power cord, water tank(s), robot vacuum body cover, and auto-empty station (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with manufacturer’s instructions, unless failure has occurred due to a defect in materials or workmanship.
• The cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship.
• The damage caused by use with a third party component or product incompatible with Ecovacs Product’s specifications.
• The damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external causes or forces.
• The damage caused by operating the Ecovacs Product against Ecovacs published guidelines or the intended purpose of the Ecovacs Product.
• The damage caused by service performed by any third party who is not an Ecovacs certified or authorized Service Provider.
• The damage or defect caused by any modification or alteration to an Ecovacs Product by any third party without the written consent of Ecovacs.
• The normal wear and tear or the normal aging of the Ecovacs Product
• The Product whose serial number has been removed or defaced and which Ecovacs cannot identify as its product; or the Ecovacs Product which has been proved to be stolen by competent public authorities and whose possessor fails to present concrete and enough evidence of the proprietorship of the product.
• Use of parts not in accordance with the Ecovacs Instruction Manual.
• Use of part, accessories including cleaning solutions other than produced by genuine Ecovacs
• Failing to clear blockage and other hazardous material from the appliance.
• At point of assessment, should an item be deemed as defective due to misuse or wear and tear instead of manufacturing, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer.
• The cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer should there be manufacturing defects detected after warranty period.

Warranty Limitation

• Any implied warranties relating to your appliance including but not limited to warranty of merchant ability or warranty of fitness for a particular purpose, are limited to the duration of this warranty.
• Warranty coverage applies to the original owner and to the original battery only and is not transferable.
• This limited warranty gives you specific legal rights. You may also have other rights which vary by region.
• Manufacturer’s warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
• All transportation and labor costs (if any) to be covered by the customer.

Warranty Service

• Register: In order to validate the warranty, you are required to register your appliance on the Ecovacs warranty registration form and enjoy exclusive benefits. To register, please enter the 20 digits of the serial number (found on the inner part of the main body). Failure to register your product within 14 days will diminish your warranty rights.
• How to Claim: Please retain your proof of purchase. To make a claim under our Limited Warranty, please return the complete unit, (all transportation prepaid by you) to the Local Official Ecovacs customer service centre. You need to provide your serial number and the original purchase receipt with the purchase date and order number on it.
• All work will be carried out by Local Official Ecovacs or an authorized agent.
• Any replaced defective parts will become the property of Ecovacs.
• Service under this warranty will not extend the period of this warranty.
• If you have a question about our Product Warranty, please contact us sirclehubtechnology@gmail.com

Ownership of Replaced Parts and Components
The Company reserves the right to retain all replaced, exchanged, or defective components removed during repair or servicing. Such components shall remain the sole property of the Company and will not be returned to the customer. Any newly installed spare parts shall remain the property of the Company until full settlement of payment is made.

Services & All Warranty Claims must be send to the Customer Service Center, located at:

Johor
Level – 1, 18, Jalan Ekoperniagaan 1/22, Taman Ekoperniagaan, 81100 Johor Bahru, Johor

Kuala Lumpur
Level G Lot 16, Medan, 28, Jalan Klang Lama, Wilayah Persekutuan, 58200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur, Malaysia

Terms and Conditions of Warranty